VICNET Help is open from
9am - 5pm weekdays
(except public holidays)
Call Us: 8664 7001
Toll Free: 1800 629 835
Fax: 9639 2175

Library & Broadband Customers with 24hr Support please call the direct paging service immediately to report any outages.

Shortcuts

• Dialup Numbers Information
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Help With

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Online Help

• Email Basics
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Contact Vicnet Help

If you have a problem that can be addressed via email, please fill out the form below or email Vicnet Help We attempt to maintain a 24 hour turnaround rate on email questions during the working week.

Please note that Vicnet Help is only for Vicnet customers. Our central focus is helping Macintosh and Windows users get connected to, and use, the Internet. If you're connected to a local area network (LAN) that Vicnet did not set up, or you're using Linux/Unix, we can only offer limited support.

To:
Vicnet Help Desk Vicnet Webhelp

From:

Email Address:

User Name

Subject:
choose Dialup problems Soho/Adsl problems Email problems Formmail recipient Mc2 Web site problems Understanding my usage other... Please specify > >

Problem:

Dial-Up Software:
Choose Here Mac - MacTCP/ConfigPPP Mac - Open Transport/FreePPP Mac - Open Transport/PPP Vicnet Internet Access Kit - Ringwood Edition Vicnet Access Kit - IE6.N62.E5 Edition Windows 98 Dial-Up Networking Windows 2000 Dial-Up Networking Windows ME Dial-Up Networking Windows XP Dial-Up Networking other

Modem:
Speed
14.4 28.8 33.6 56k

Your email program:
Choose Here Eudora Netscape Mail Microsoft Outlook Microsoft Outlook Express other