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VICNET Help is open from
9am - 5pm weekdays
(except public holidays)
Call Us: 8664 7001
Toll Free: 1800 629 835
Fax: 9639 2175

Library & Broadband Customers with 24hr Support please call the direct paging service immediately to report any outages.

Shortcuts

Help With

Online Help

Macintosh - FreePPP

Using a Connection Script

  1. If you can not get connected you should try using a connection script
  2. Click on the blue phone on the top menu bar to the right of the screen
  3. Select Open FreePPP Setup

  4. Click on the Accounts tab
  5. Highlight your Vicnet account by clicking once on the account name in the list of accounts
  6. Click on the Edit button
  7. Click on the arrows at the end of the Connect box and choose Using Connection Script
  8. Click on the Edit Connection Script box
  9. Click on the arrows at the end of the first Do box and select Send
  10. Leave the Text box on the first line blank
  11. Click on the arrows at the end of the second Do box and select Wait for
  12. Type in ogin in the text box on the same line
  13. Click on the arrows at the end of the third Do box and select Send
  14. In the Text box type in your username
  15. Click on the arrows at the end of the fourth Do box and select Wait for
  16. Type in assword in the text box on the same line
  17. Click on the arrows at the end of the fifth Do box and select Send
  18. In the Text box type in your password
  19. Click OK
  20. Click OK again
  21. Click the Connect button

If You are still not able to connect you may need to tweak your modem settings.