VICNET Help is open from
9am - 5pm weekdays
(except public holidays)
Call Us: 8664 7001
Toll Free: 1800 629 835
Fax: 9639 2175
Library & Broadband Customers with 24hr Support please call the direct paging service immediately to report any outages.


Usernames and Passwords
Your username and password are case sensitive - your username will always be in lowercase, whereas your password should be typed as shown on the documentation you've received.
Your username is the first part of your email address, the part before the @ symbol e.g. jcitizen@vicnet.net.au
You have now created a basic Dial-Up Networking connection setting for dialling into Vicnet. You now need to edit the connection setting to fine tune it for Vicnet.