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VICNET Help is open from
9am - 5pm weekdays
(except public holidays)
Call Us: 8664 7001
Toll Free: 1800 629 835
Fax: 9639 2175

Library & Broadband Customers with 24hr Support please call the direct paging service immediately to report any outages.

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Windows Vista: Editing the connection

  1. From your desktop, double click on your Vicnet Dial-Up Networking setting shortcut
  2. Click Properties

  3. Ensure only one modem is selected 
  4. Ensure Use dialing rules is not ticked 
  5. Click the Options tab 

  6. Ensure that Include Windows logon domain is unticked 
  7. Ensure the Idle time before hanging up is set to 20
  8. Click on PPP Settings... button

  9. Ensure the all the tickboxes are unticked and click OK
  10. Click the Security tab 

  11. Within the Security options section, ensure Typical (recommended settings) is selected
  12. Within the Validate my identity as follows section, ensure Allow unsecured password is selected
  13. Click the Networking tab 

  14. Under the This connection uses the following items section, ensure Internet Protocol Version 4 (TCP/IPv4) and QoS Packet Scheduler are ticked
  15. Select Internet Protocol Version 4(TCP/IPv4)
  16. Click the Properties button

  17. Select Use the following DNS server addresses
  18. Within the Preferred DNS server box, type 203.10.72.1
  19. Within the Alternate DNS server box, type 203.10.72.25
  20. Click the OK button and then OK again

    21. Your Windows Vista computer now has a Dial-Up Networking connection setting configured for connecting to Vicnet. To connect now:

  21. Within the Connect VICNET window...

  22. Click the Dial button

If you cannot connect you may need to tweak your modem settings or use a script in your Dial-Up Networking connection setting. If you are not confident with either of these options, please contact Vicnet Help and we can help you fine tune your VICNET Dial-Up Networking connection setting.