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(except public holidays)
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Shortcuts
Help With
Online Help
Windows XP: Creating a connection
Creating a Dial-Up Networking VICNET connection setting (New Connection Wizard)
- Click the Start button
- Click Control Panel
- Click the Network and Internet Connections link (XP's Category View) or Network Connections shortcut (Classic View)
- If you clicked Network and Internet Connections (XP's Category View), click the Network Connections link under the heading "or pick a Control Panel icon"
- From the left hand sidebar column, click the Create a new connection link

- Click Next

- Select Connect to the Internet
- Click Next

- Select Set up my connection manually
- Click Next

- Select Connect using a dial-up modem
- Ensure only one modem is selected
- Click Next

- Within the ISP Name box, type VICNET
- Click Next

- In the Telephone number box, type the phone number of the VICNET access location closest to you
- Apollo Bay: 52378000
- Mallacoota: 51619100
- Melbourne: 96574500
- Megapop: 0198308006
- Click Next

- Select Anyone's use
- Click Next

- Within the User name box, type your username
- Within the Password box, type your password
- Within the Confirm password box, type your password again
Usernames and Passwords
Your username and password are case sensitive - your username will always be in lowercase, whereas your password should be typed as shown on the documentation you've received.
Your username is the first part of your email address, the part before the @ symbol e.g. jcitizen@vicnet.net.au
- EnsureUse this account name and password when anyone connects to the Internet from this computer is ticked
- Ensure Make this the default Internet connection is ticked
- Ensure Turn on Internet Connection Firewall for this connection is not ticked
* VICNET does not support the Windows XP Internet Connection Firewall at the present time - you may turn it on, however we cannot troubleshoot connections when this feature is turned on.
- Click Next

- Ensure Add a shortcut to this connection to my desktop is ticked
- Click Finish
You have now created a basic Dial-Up Networking connection setting for dialling into VICNET. You now need to edit the connection setting to fine tune it for VICNET.