NOC

Vicnet is Victoria's community network, delivering Internet services to people all around Victoria. Vicnet aims to encourage all Victorians to make the most of the Internet. Our Network Operations Centre (NOC) is responsible for carrying out day-to-day network operations and providing support for our customers who are subscribers of the following products: DSL, satellite, VicOne, wireless, fibre optic and ISDN. Our responsibilities include responding to faults reported to us by customers, providing notice and information about scheduled or unscheduled outages, and providing information on customer usage of Vicnet services.

If your data usage has changed and you are getting billed for excess data you can adjust your data rate by completing the Vicnet data upgrade / downgrade form and faxing this form to Vicnet on 03 9639 2175.

For non-urgent problems you may call the Vicnet Help Desk during the above times.
Outages should be directed through the paging service immediately.
Approved customers may call our 24 hour paging service. Access to this facility will be specified in your Service Level Agreement. Please contact support@Vicnet.net.au should you require an updated Service Support Procedure.

For Library and Clients with 24 hr support contracts please call the pager number DIRECT to notify us of an OUTAGE. These requests will be attended to with the utmost urgency.

Vicnet Customer Service hours and numbers:

Day	Open	Close	Metro Ph	Regional Ph
Mon - Fri	9am	6pm	8664 7001	1800 629 835
Other Times				Paging service