The Health Services Liaison Association (HLSA) aims to assist any person who is involved with managing complaints about health services. Members work in a variety of health care services across Australia and HSLA provides help by:

• sharing information; giving support; providing education.
• HSLA represents Australian health complaints officers and:
• acts as a unified voice on matters pertinent to complaints handling in the health sector;
• produces a regular newsletter on current issues relevant to those handling complaints about health services;
• organises training to improve the quality of complaints handling and for the professional development of complaint officers.

Our newsletter is widely recognised by health service providers as the best way for those handling health complaints to learn about:

• how to deal with complaints;
• how to manage this difficult role;
• current medico-legal matters;
• Australian and worldwide resources for health complaints handling.

HSLA has published two books that set out guidelines as to how an Australian health service can best deal with complaints.

Every year HSLA provides training seminars on issues that HSLA members consider important.

HSLA members can also access a helpline to assist them with difficult or complex complaint matters.

HSLA recognises the importance of an open and responsive health care system for all and the value of effective complaints management practices.

HSLA works only for its members and is a friendly organisation that exists to support you: the Complaints Liaison Officer, no matter what your title or position.

There are currently no membership fees because the work HSLA does is done by members for members. HSLA is a not-for-profit organisation providing great benefits for members.